CSE
Professional LevelSub-Professional Level
Practice Exams

Clerical Operations Reviewer (Sub-Professional)

Clerical Ability measures your skill in performing routine office tasks accurately.

Sa madaling salita: Sinusukat nito kung gaano ka ka-accurate at kabilis sa mga gawaing opisina tulad ng pag-aayos ng files at pag-check ng errors.

1. Filing and Alphabetizing

Proper arrangement of records is the primary duty of many clerical positions.

Basic Rules:

  1. Unit by Unit: Ikumpara ang bawat salita.
  2. Last Name First: Apelyido muna bago pangalan.
  3. Nothing Before Something: Ang mas maikling salita ay nauuna. (Ex: "San" before "Santos").
  4. Numbers: I-spell out o ilagay sa pinaka-umpisa.

2. Attention to Detail (Coding and Checking)

Dito ay ikukumpara mo ang dalawang listahan para makita kung may mali.

Common Question Type:

  • Same (Pareho): Piliin ang (A).
  • Different (Magkaiba): Piliin ang (B).

Example: Item 1: 9823-AQ-2024 Item 2: 9823-AQ-2024 Answer: A (Same)

Item 1: 155 Main St. Item 2: 155 Mane St. Answer: B (Magkaiba ang spelling ng Main at Mane).

3. Basic Office Terms

Being familiar with standard office terminology is essential for effective communication.

  • Memo (Memorandum): Maikling sulat para sa loob ng opisina.
  • Routing Slip: Papel na nagsasabi kung kanino susunod ipapasa ang folder.
  • Minutes of Meeting: Salaysay ng mga napag-usapan sa meeting.
  • SALN: Listahan ng ari-arian at utang ng empleyado.
  • 201 File: Personal records ng empleyado.

4. Common Clerical Errors

Knowing what to look for makes you faster.

  • Transposition: Pagkakabaliktad ng letra o numero (e.g., "19" nagiging "91").
  • Omission: May kulang na letra o numero (e.g., "Government" nagiging "Goverment").
  • Substitution: Maling letra o numero (e.g., "S" nagiging "5").

Practice Questions

  1. Arrange these words alphabetically:

    1. Apple
    2. Apex
    3. Apart
    • A. 3-2-1
    • B. 1-2-3
    • C. 2-1-3
    • Answer: A (Apart, Apex, Apple).
    • Hack (Ibig sabihin): Magkakapareho ang "Ap". Tingnan ang pangatlong letra: "a" (Apart), "e" (Apex), "p" (Apple). Kaya 3-2-1.

  2. Which name comes FIRST?

    • A. Dela Cruz, Maria
    • B. De Castro, Maria
    • Answer: B (De Castro).
    • Hack (Ibig sabihin): "De C" vs "De L". Nauna ang "C" sa alphabet.

  3. Compare: "Z-109-BF-X" and "Z-109-FB-X".

    • A. Same
    • B. Different
    • Answer: B.
    • Hack (Ibig sabihin): Magkaiba sila dahil nagkapalit ang "B" at "F" (Transposition error).

  4. Arrange these business names:

    1. The Generics Pharmacy
    2. 7-Eleven
    3. Mercury Drug
    • A. 2, 3, 1
    • B. 2, 1, 3
    • C. 1, 2, 3
    • Answer: A (2, 3, 1).
    • Hack (Ibig sabihin): Numbers first ("7-Eleven"). Ignore "The" sa filing. "M" (Mercury) comes before "G" (Generics)? No, "G" comes before "M". Let's re-check. A-B-C-D-E-F-G... M. Correct order: 2 (7-Eleven), 1 (Generics), 3 (Mercury). So, A is wrong. The correct sequence is 2, 1, 3 (Option B).
    • Correction: Answer is B.

  5. Which is the correct spelling for "receiving"?

    • A. Recieving
    • B. Receiving
    • C. Receiveng
    • Answer: B.
    • Hack (Ibig sabihin): "I before E, except after C".

  6. What does "CC" stand for in an email or memo?

    • A. Carbon Copy
    • B. Correct Copy
    • C. Company Copy
    • Answer: A.
    • Hack (Ibig sabihin): Ito ay para padalhan ng kopya ang iba pang tao bukod sa main recipient.

  7. Compare: "10554-A" and "10554-A"

    • A. Same
    • B. Different
    • Answer: A.

  8. Compare: "San Jose Del Monte" and "San Jose del Monte"

    • A. Same
    • B. Different
    • Answer: B.
    • Hack (Ibig sabihin): Capitalization error. "Del" vs "del". Sa strict checking, magkaiba ito.

  9. Arrange alphabetically: 1. Santos, Jose 2. Santos, Jose Jr. 3. Santos, Jose Sr.

    • A. 1, 2, 3
    • B. 1, 3, 2
    • Answer: A.
    • Hack (Ibig sabihin): Base name muna (1). Tapos suffixes: "Jr" (J) comes before "Sr" (S).

  10. Which comes last?

    • A. McDonald
    • B. MacArthur
    • C. Mabini
    • Answer: A (McDonald).
    • Hack (Ibig sabihin): M-a-b... M-a-c... M-c... "Mac" (M-a-c) comes before "Mc" (M-c).

  11. Find the error:

    • List A: 0917-123-4567
    • List B: 0917-123-4576
    • Answer: Different.
    • Hack (Ibig sabihin): Last two digits are swapped (67 vs 76).

  12. A document used to acknowledge receipt of goods:

    • A. Invoice
    • B. Delivery Receipt
    • C. Purchase Order
    • Answer: B.

  13. Compare: "P.O. Box 1122" and "P.O. Box 1122 "

    • A. Same
    • B. Different
    • Answer: B.
    • Hack (Ibig sabihin): May extra space sa dulo ang pangalawa.

  14. Arrange: 1. Department of Health 2. Department of Education 3. Department of Finance

    • A. 2, 3, 1
    • B. 2, 1, 3
    • Answer: A (Education, Finance, Health).

  15. Which file comes first?

    • A. 1001-A
    • B. 1001-B
    • C. 1010-A
    • Answer: A.

Tip: In clerical tests, accuracy is more important than speed. (Mas mahalaga ang pagiging tama kaysa sa pagiging mabilis.)